Help Centre

Support hours: 8:00 - 22:00 EAT daily

Frequently asked questions

How do I deposit?

Go to Wallet, enter an amount, and confirm the M-Pesa prompt on your phone. Deposits are credited automatically once confirmed.

How long do withdrawals take?

Withdrawals are reviewed for security, then sent to your M-Pesa number. You will get a notification when it is sent.

I forgot my password — how do I reset it?

Contact WhatsApp support with your registered phone number and we will verify you and reset your password.

What is the minimum stake?

The minimum stake is KES 10. Minimum deposit is KES 50 and minimum withdrawal is KES 50.

How do bonuses and referrals work?

You can redeem promo codes in your Profile. When a friend signs up with your referral link and makes their first deposit, you both earn a bonus.

How do I close my account or take a break?

Go to Responsible Gaming to set limits, take a cooling-off break, or self-exclude. You can withdraw your balance at any time.

Complaints & disputes

If you have a dispute about a bet or a payment, contact support with your bet ID or transaction details. Unresolved disputes may be escalated to the Betting Control and Licensing Board (BCLB).

Email: [YOUR EMAIL]